Effective Date: December 22, 2025
At Aragems.com, we strive to provide the highest quality gemstones and jewelry. Your satisfaction is our priority. Please read our Refund & Return Policy carefully before making a purchase.
1. Returns
- You may request a return within 2 days of receiving your order.
- Items must be unused, undamaged, and in their original packaging.
- Personalized or custom-made jewelry items are not eligible for returns unless defective.
- To initiate a return, please contact our customer support:
📧 support@aragems.com
2. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days using the original payment method.
- Shipping costs are non-refundable, except in cases where the return is due to our error.
- Refunds will not be issued if the returned item is used, damaged, or does not meet our return conditions.
3. Exchanges
- We currently do not offer direct exchanges.
- If you wish to exchange an item, please return it for a refund and place a new order.
4. Damaged or Defective Items
- If you receive a damaged or defective product, please contact us within 48 hours of delivery.
- Provide photos and order details to support your claim.
- We will arrange a replacement or a full refund at no additional cost.
5. Shipping Returns
- Customers are responsible for return shipping costs, unless the item is defective or we made an error.
- We recommend using a trackable shipping service to ensure your return is received.
6. Important Notes
- Jewelry items are carefully inspected before shipping, but natural gemstones may have minor variations in color or pattern, which are not considered defects.
7. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact our support team:
📧 support@aragems.com