FREQUENTLY ASKED QUESTIONS
Yes. All our gemstones are 100% authentic and natural. Each stone is carefully sourced from trusted mines and expertly cut and polished in our own gem-cutting workshop to ensure exceptional quality and craftsmanship.
All orders are carefully prepared and shipped directly from our workshop, ensuring the highest standards of quality and craftsmanship.
Yes, we offer international shipping to most countries.
Domestic shipping takes 2–3 days, while international shipping takes 10–30 business days.
Yes, we provide tracking information once your order is shipped.
You may return items within 2 days of receiving them, provided they are unused and in the same condition as delivered. Customized or resized items cannot be returned. To request a return, please contact our support team with your order number.
Yes, we welcome custom design requests.
You can contact us via our contact form, email us at support@aragems.com.